Wally is the new interactive voice on the US Airways/American Airlines phone system. It took he and the producers over 5 months to record all of the needed material, and hundreds of thousands of words were recorded. And continuous updates are constantly being recorded all the time.  Especially now that the US Airways merger with American Airlines is fully underway!  The new computerized phone system application created for this has revolutionized the industry, and so far the reviews of its operational ease have been stellar! It’s the envy of the industry!  So much so, that the designers have even affectionately named the program “Wally!”

Wally was mentioned in The New York Times Business section on April 1, 2012!

https://www.nytimes.com/2012/04/01/technology/nuance-communications-wants-a-world-of-voice-recognition.html